Care

We want you to enjoy your luxurious new eye heart hand rug for years to come. Good news, this won’t be difficult!

Should you wish to pre-treat your rug with a pet-safe Fiber-Guard UV treatment, we can arrange to have this done. Just ask and we’ll obtain a service quote from our partners at Rug Renovating for this extra service. And then you can decide if you want to have this done before we ship your rug to you.

Unpacking Your Rug

We use the highest quality natural materials available. As a result, when first unpacked, one of our tufted rugs may emit a temporary odor of your rug’s pure, unbleached wool. The scent will go away in the first few days and weeks. To hasten the process, just air out the rug for a day or two in a dry, breezy location.

Rug Pads

We recommend a rug pad underneath every area rug. We offer a high quality rug pad made of recycled felt and natural rubber in the US. Rug pads extend the life of your rug as they absorb wear and tear from the friction between floor and rug. In addition, they provide extra cushion and help you to avoid accidents from slipping on moving rugs and tripping on turned up edges. Rotate rugs every 3 to 6 months for even wear. This will balance normal wear and extend the life of your rug.

Sprouts

It is unlikely, but if any fibers should come loose, snip with scissors. Do not pull.

Curling

The weight of eye heart hand rugs is substantial and if there is curling after unpacking, this should disappear in a week or so. Reverse rolling usually does the trick.

Shedding

eye heart hand’s tight closed-loop construction and long-staple wool make for much less shedding than you’ll find in other new wool rugs.

Vacuuming

Never vacuum your rug with a beater bar on or the rotating brush on. Doing that is effectively yanking on and raking up the prized New Zealand wool you paid a premium for in your eye heart hand rug.

Brooms are a great, gentle way to clear your rug off. 

Canister vacuums without beater bars ‘on’ are the most effective.

Spot Cleaning

  • With a naturally high lanolin content in the wool we use, our rugs initially repel liquid giving you those extra moments you’ll need to clean spills.

  • If you spill on a rug, clean it ASAP. Once the stain is set in it becomes more difficult to clean.

  • Blot with a clean white cloth or towel. Try to avoid rubbing it further into the wool fiber.

  • Use a solution of diluted white vinegar and water (1:10 parts), or a diluted wool cleaning liquid to remove any residual stain. Or a cleaning solution that you prefer, such as, Amodex.

  • Always use clean water to remove any residual cleaner, and dry towels to absorb any remaining moisture.

  • If you’re a DIY’r, check out the Stain Guide’s instructional video.

Professional Cleaning

To fully clean a wool rug, use a professional cleaning expert. Cleaning a handmade rug is different than cleaning wall to wall carpet. Inspect the rug with the cleaner before it is cleaned. Get a signed receipt and guarantee of work before the work is done.

We stand behind our natural wool rugs.

If you have any questions and/or are not 100% satisfied, email us or call 203-212-6238.